Failure Analysis Policy and Procedure

Failure analysis is a customer support service offered to all customers who have purchased products through authorized Exar sales channel. Contact your local sales representative for more information.

Requester will be asked to fill in a Customer Corrective Action Request (CCAR) form providing the part number of the device(s) being submitted and a description of the failure symptoms. To ensure accurate analysis and diagnosis, details of the conditions and setup under which the failure occurred, accompanied with any technical support data is crucial.

Purchases not made through authorized sales channels such as “grey” market will not be supported.